Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

The drive to reduce technical debt from disconnected legacy systems is leading banks to enterprise decision platforms - with benefits for IT, the commercial team and consumers

The removal of the mortgage market affordability test in the UK could pose challenges at a time when affordability is an important lending issue

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving

The Open Communications initiative has the potential to dramatically change the way CSPs work with consumers