Digital transformation, accelerated by the pandemic, has increased the threat of application fraud

More Than Half of UK Consumers Would Switch Banks if Theirs Was Involved in a Money Laundering Scandal

Telco strategies depend on cross-selling and upselling services, which makes affordability analytics critical

Poor awareness of authorised push payment fraud scams coupled with high customer expectations of banks’ abilities to deal effectively with fraud cases present a challenge

Successful, cost-effective delivery of digital projects in banking hinges on five key steps

Another year of pandemic-related upheaval will bring new European fraud scams and financial crime challenges

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

Legacy architecture shouldn’t be a bad thing, but legacy thinking will hold you back

In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving

Fraudsters flock to open banking to harvest data and, especially, to make payments - making an enterprise fraud strategy more important than ever

Scams will become the number one fraud type, as confusion and anxiety over COVID and Brexit continue