UK Consumers Won't Tolerate Financial Crime At Their Bank
More Than Half of UK Consumers Would Switch Banks if Theirs Was Involved in a Money Laundering Scandal
Survey: When Do Fraud Controls Ruin the Customer Experience?
Poor awareness of authorised push payment fraud scams coupled with high customer expectations of banks’ abilities to deal effectively with fraud cases present a challenge
European Fraud Predictions 2022: Vaccine Scams to Deep Fakes
Another year of pandemic-related upheaval will bring new European fraud scams and financial crime challenges
Open Banking Demands an Enterprise Fraud Strategy
Fraudsters flock to open banking to harvest data and, especially, to make payments - making an enterprise fraud strategy more important than ever
Collection Predictions 2021: Uncertainty and Opportunity
Four insights on the possible state of the debt collection industry in the United States
European Fraud Predictions 2021: 5 Top Trends – with a Twist
Scams will become the number one fraud type, as confusion and anxiety over COVID and Brexit continue
Bounce Back Loan Fraud - What Should the UK Do?
Forecast at £15-26 billion, bounce back loan fraud is haunting the UK government.
Successes from Automating Communications in Collections
Automated communications increase revenues and customer service while decreasing the cost of collections
UK Losses to APP Scams Are Surging — What Can Banks Do?
In this Q&A, Matt Cox shares tips for banks looking to combat APP scams
Analytics or Human Experience? The Answer is Both
How analytics can supplement and enhance efficiencies in Collections
Using Machine Learning Analytics to Detect Fraud Scams
Multi-layered self-calibrating analytics can solve the problem caused by a lack of tagged data
3 Best Practice Tips for Fraud Managers to Stop Scams
Fraud expert Matt Cox explores how to protect customers from scams
Collections Post-Pandemic: Ramping up Collection Activities
This is the time to look at new tools, new strategies, and new approaches to customer service.
Collections Post-Pandemic: Analytics & Automated Communications
Automated predictive and prescriptive analytics can enhance collections operations
Collections Post-Pandemic: Automating Customer Communications
Advanced, automated communication will allow organizations to reach more consumers with fewer agents.
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