More Than Half of UK Consumers Would Switch Banks if Theirs Was Involved in a Money Laundering Scandal

Poor awareness of authorised push payment fraud scams coupled with high customer expectations of banks’ abilities to deal effectively with fraud cases present a challenge

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Another year of pandemic-related upheaval will bring new European fraud scams and financial crime challenges

Fraudsters flock to open banking to harvest data and, especially, to make payments - making an enterprise fraud strategy more important than ever

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

Scams will become the number one fraud type, as confusion and anxiety over COVID and Brexit continue

New data points to problems lenders have executing customer-centric collections

Forecast at £15-26 billion, bounce back loan fraud is haunting the UK government.

In this Q&A, Matt Cox shares tips for banks looking to combat APP scams

Multi-layered self-calibrating analytics can solve the problem caused by a lack of tagged data

Fraud expert Matt Cox explores how to protect customers from scams

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond