In digital transformation, customer centricity offers both important defensive and offensive capabilities

How FICO works with lenders to improve the automotive lending experience

Preview of January 21 Webinar on Digital Transformation

As Digital Disruption complicates financial services firms’ best-laid customer centricity and decisioning plans, it is easy to lose sight of long-term business strategies.

The Platform has really grown as the launch pad that is rocketing entire companies to new levels of technical and business heights.

One company’s digital transformation is everyone else’s digital disruption

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

I’ve found that the banks that see the best return on their customer acquisition investments tend to be the ones that have also invested appropriately in their collections capabilities

With new customer acquisition costs spiraling out of control and nimble competitors trying to pick off profitable portions of your portfolios, there’s never been a more critical time to invest in customer management.

Operationalize Analytics: Xpress Insight turns advanced analytic assets into a fully functioning application for business users

Creating a collaborative, scalable, transparent process for getting advanced analytics out of the lab and into the everyday business is the only way to truly operationalize and get maximum business value from analytic investments.

What are the top four areas of tactical concern within consumer banking that bank executives will make significant progress addressing in 2019?