Having customer information from all angles is essential for digital transformation, but only if you can connect the insights coming at you from all directions

The COVID-19 pandemic forced a lot of changes. But there are far more changes ahead for those facing digital transformation challenges.

Achieving true customer centricity and digital transformation is much more likely when you’ve learned how to gather, and then connect, all the digital clues

“FICO leaves no decisioning stone unturned. There are no holes to poke in FICO Decision Management Suite.” - Forrester

The Open Communications initiative has the potential to dramatically change the way CSPs work with consumers

The trillion-plus dollars being spent on digital transformation really hinges on the ability to offer personalization

New processes and tools are needed to deal with an escalating number of customers with payment challenges

Despite spending more than a trillion dollars, 70% of corporate Digital Transformation projects are coming up short

In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management

Getting back to business quickly when disruption strikes

Helping health authorities and governments with access to CDRs or facilitating digital communications could help containment

In digital transformation, customer centricity offers both important defensive and offensive capabilities

Preview of January 21 Webinar on Digital Transformation

From financial inclusion to AI failures, here are four things I see happening

Subscription fraud is growing, while use of AI and machine learning remains surprisingly low