Collections Post-Pandemic: Automating Customer Communications
Advanced, automated communication will allow organizations to reach more consumers with fewer agents.
Collections Post-Pandemic: Re-thinking the Business of Collections
Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.
The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation
Despite spending more than a trillion dollars, 70% of corporate Digital Transformation projects are coming up short
Crossing the COVID-19 Chasm (in Days, Not Months)
Getting back to business quickly when disruption strikes
Translated, “Customer-Centric” Means “Circle the Wagons.” Or does it?
In digital transformation, customer centricity offers both important defensive and offensive capabilities
Are You a Digital Disruptor or Disruptee?
Preview of January 21 Webinar on Digital Transformation
5 Ways To Provide Better Customer Service In Collections
Are you using the right technology solutions to enhance your operations, improve your bottom line and deliver better customer service in collections?
Do You Realize What Business You’re Really In?
As Digital Disruption complicates financial services firms’ best-laid customer centricity and decisioning plans, it is easy to lose sight of long-term business strategies.
ICYMI: Watching the Platform Become a Launch Pad at FICO World 2019
The Platform has really grown as the launch pad that is rocketing entire companies to new levels of technical and business heights.
Disruption and Transformation: Opposite Sides of the Same Coin
One company’s digital transformation is everyone else’s digital disruption
Tax Compliance; Enhancements with Analytics
Tax agencies have a limited amount of resources to pursue tax compliance activities (collections and audit).
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