COVID-19 Checklist for Banks: 6 Changing Fraud Patterns
As consumer spending patterns change in the pandemic, fraudsters are changing to match
COVID-19 Checklist for Banks: Managing Vulnerable Customers
New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them
COVID-19 Banking Checklist: 5 Risk Recommendations
Segmentation and new variables are among the COVID-19 banking recommendations
The Santa Challenge 5: Learn and Improve!
FICO has helped Santa deliver this Christmas - the next step in decision management is to see how he could do better next year
Will PSD2 and SCA Ruin Your Customer Experience?
Alarmingly, from RFPs we’ve seen at FICO, many banks are creating systems that will either be non-compliant with SCA or will create an unacceptable customer experience
Russian Credit Health Keeps Rising
Following a slide that lasted four+ years, the FICO® Credit Health Index for Russia began climbing in April 2016 and climbed another 2 points last quarter.
Why Should Banks Automate More Fraud Communications?
Fraud communications and other interactions are increasingly seen as a vital part of the customer experience.
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