Filter by:

FICO Fraud Expert Naomi Palmer Wins Women in Credit Award

Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category

Measuring and Eliminating Customer Friction

A digital transformation resolution for 2020.

Making The Digital Leap in Banking

Best Practices For Responsible Digital Transformation

Beyond Generation Z: Digital Account Opening for Everyone

Authorised Push Payment Fraud – The Liability Challenge

The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.

How to Spot Counterfeit Cards — It Takes a Network

Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?

Long-Term Customers: The Indirect Auto Finance Opportunity

Look Out for Customer Experience Strategy Sinkholes!

Are You on the Right Path to Customer Experience Maturity?

Your Customer Experience Management Is SO Immature!

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.