To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

Multiple types of data can be fed into banking systems to make better decisions - but can your system handle it?

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

Now is the time to move from a traditional financial company to a modern Open Banking ecosystem

With synthetic identity fraud on the rise, behavioral biometrics enable banks to balance customer experience and fraud prevention

The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

Managing credit risk needs to start with a vision for the customer experience

97% of Turkish respondents in new survey say they would open a financial account fully online

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

The crisis has re-emphasized the importance of customer-level decisions and communications

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand