The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

How a Community Bank Served Small Businesses and the Manual Process Prevailed

What’s next for the banking industry and how the COVID-19 pandemic will change the customer experience.

What lenders should be doing NOW for their portfolios and their clients

4 steps that community banks can take to respond to the COVID-19 pandemic and help their clients adjust to the economic impacts

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

As both creditors and third-party debt servicers change their operating models, economic challenges and regulations will prove harder to manage

Currently, small banks and credit unions only have 9% of all small business loans under $100,000.

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.

When we look at how card issuers are dealing with three key factors — the performance of delinquent credit card portfoli...

There is an art-form to lending but it needs to be backed by science. This is especially true in making the origination ...