The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

How FICO works with telecommunication providers to drive smarter, more personal customer decisions and offers.

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

Thoughts on personal loans, consolidations and the auto industry.

How FICO works with lenders to improve the automotive lending experience

As both creditors and third-party debt servicers change their operating models, economic challenges and regulations will prove harder to manage

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.

I’ve found that the banks that see the best return on their customer acquisition investments tend to be the ones that have also invested appropriately in their collections capabilities

When we look at how card issuers are dealing with three key factors — the performance of delinquent credit card portfoli...