The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

Automated communications increase revenues and customer service while decreasing the cost of collections

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

How analytics can supplement and enhance efficiencies in Collections

This is the time to look at new tools, new strategies, and new approaches to customer service.

Automated predictive and prescriptive analytics can enhance collections operations

Advanced, automated communication will allow organizations to reach more consumers with fewer agents.

Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

As both creditors and third-party debt servicers change their operating models, economic challenges and regulations will prove harder to manage

Are you using the right technology solutions to enhance your operations, improve your bottom line and deliver better customer service in collections?