When we look at how card issuers are dealing with three key factors — the performance of delinquent credit card portfoli...

Here’s my advice for 2019 in a nutshell: With IFRS 9 impacts and €780 billion of NPL in Europe alone, stop reading about AI and start thinking about optimization.

Organisations will benefit from standing back from the BAU and determining how their analytics and technologies, which identify and support the management of distressed customers, need to change to ensure they secure that competitive advantage.

Are we making the progress we want to see — and regulators demand — on non-performing loans (NPL)?

In this uncertain environment, are retailers doing enough to manage the vast amount of “tick” consumers have amounted?

The UK’s Financial Conduct Authority desperately wants to help 3+ million borrowers get out of persistent debt — but will the fixes work the way they want them to?

Last year saw collectors making plans to deal with new regulations, as were their colleagues throughout banking. It’s no surprise then that the most popular collections posts on the FICO Blog dealt with getting ready for IFRS 9 and GDPR.

In 2017, collections professionals were pulled by regulations, digital transformation, customer demands and new ways of working. Will 2018 be better?

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.

It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.