As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

New data points to problems lenders have executing customer-centric collections

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

Taking a forward-looking approach to debt management can help us manage the current crisis

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

As both creditors and third-party debt servicers change their operating models, economic challenges and regulations will prove harder to manage

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.