With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes

The removal of the mortgage market affordability test in the UK could pose challenges at a time when affordability is an important lending issue

In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities

Digital transformation, accelerated by the pandemic, has increased the threat of application fraud

More Than Half of UK Consumers Would Switch Banks if Theirs Was Involved in a Money Laundering Scandal

Poor awareness of authorised push payment fraud scams coupled with high customer expectations of banks’ abilities to deal effectively with fraud cases present a challenge

From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic

As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?

Another year of pandemic-related upheaval will bring new European fraud scams and financial crime challenges

In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance

​​​​​​​The numbers speak for themselves because digital-first collections counts when it comes to tackling late-paying accounts

Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts

The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits

Signs to watch for, technologies that might help and recommendations on how to work with borrowers

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position