Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

It’s easy to confuse digitization with digital decisioning, both play a role in digital transformation, but the difference is digital decisioning is at its center.

Having customer information from all angles is essential for digital transformation, but only if you can connect the insights coming at you from all directions

The COVID-19 pandemic forced a lot of changes. But there are far more changes ahead for those facing digital transformation challenges.

Achieving true customer centricity and digital transformation is much more likely when you’ve learned how to gather, and then connect, all the digital clues

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

“FICO leaves no decisioning stone unturned. There are no holes to poke in FICO Decision Management Suite.” - Forrester

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

The trillion-plus dollars being spent on digital transformation really hinges on the ability to offer personalization

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries