Until now, it has been very difficult for a lender to understand the pressures on any consumer in terms of their ability to absorb more credit and pay off the required instalments, without placing unbearable stress on their finances.

While a contact-free period makes sense from a customer experience point of view, a balance needs to be struck between this and fraud detection and prevention.

Lenders are looking for new ways to connect with the estimated 3 billion people worldwide who fall outside the credit ma...