Analysis of UK card trends shows scope for high spending over the holiday, perhaps leading some consumers into hot water

The furlough schemes and payment holidays continue to mask the extent of consumers' financial troubles

UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments

FICO UK Credit Card Market Report – June/July 2020

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

FICO UK Credit Market Report – May 2020

Benchmarking data can help you evaluate strategies, identify focus areas for your portfolio, and provide information to auditors and regulators

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

2-cycle balances growing for cards raise issues around Persistent Debt

Can the banking industry match the innovative approaches used in utilities?

My last two posts on persistent debt in the UK focused on compliance and prevention. Here’s a different angle: Can issuers actually compete in this area?

Following on from my previous post on persistent debt, here I’m tackling the topic of preventing customers from falling into persistent debt.

While issuers have already started the actions prescribed by the FCA's persistent debt regulations, there is still a sizeable amount of work to complete and opportunities to be identified.

With over £40 billion of unused exposure on inactive UK cards and over £50 billion on active UK cards there is the potential for huge losses if consumers start to eat into these limits.