Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening

Monthly report on UK credit card trends shows financial prudence with spending down and percentage of payments to balance up – but will lockdown stashes save the day or fade away?

August saw a two-year low in consumers paying less than the amount due on cards, although signs of financial pressure can be seen

Our UK Credit Market Report of UK card trends for July 2021 reveals that there was an uplift in missed payment rates, whilst spend on cards marginally fell

Credit card trends for payments and delinquencies show similar patterns in the US, the UK and Canada, though extra savings and government support are masking the pandemic's impact

Looking at trends for activity, utilization, spend, balances, usage, interest reveals new focus areas for issuers

Credit card spend 3.5% higher than June 2019, suggesting some households are benefitting from pandemic savings, but not everyone is confident in financial position

Just as every orchestra needs a conductor, decision orchestration keeps all the rules and processes firing at the right times in your system