FICO UK Credit Market Report – May 2020

Benchmarking data can help you evaluate strategies, identify focus areas for your portfolio, and provide information to auditors and regulators

New processes and tools are needed to deal with an escalating number of customers with payment challenges

In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management

Helping health authorities and governments with access to CDRs or facilitating digital communications could help containment

From financial inclusion to AI failures, here are four things I see happening

Subscription fraud is growing, while use of AI and machine learning remains surprisingly low

2-cycle balances growing for cards raise issues around Persistent Debt

A groundbreaking collaboration for TM Forum shows how advanced analytics and open APIs can improve telecom business assurance

As CSPs have looked to introduce additional controls and checks at the front-end onboarding process, fraudsters have moved to account takeover fraud.

Subscription fraud occurs when a fraudster uses their own, a stolen or a synthetic identity to obtain mobile devices and services with no intention to pay.

My last two posts on persistent debt in the UK focused on compliance and prevention. Here’s a different angle: Can issuers actually compete in this area?

Following on from my previous post on persistent debt, here I’m tackling the topic of preventing customers from falling into persistent debt.

While issuers have already started the actions prescribed by the FCA's persistent debt regulations, there is still a sizeable amount of work to complete and opportunities to be identified.

With over £40 billion of unused exposure on inactive UK cards and over £50 billion on active UK cards there is the potential for huge losses if consumers start to eat into these limits.