UK Credit Market Report December 2020: Debt Pressures Growing
December 2020 data on UK credit cards reveals rapidly increasing balances for consumers missing two or more payments
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
UK Cards Report: Concerns Over Post-Christmas Payments
The FICO UK Credit Market Report for November shows a rise in card spending, raising concerns over post-holiday payments
UK Credit Report: Is £90 Million in Unused Credit a Bad Thing?
Analysis of UK card trends shows scope for high spending over the holiday, perhaps leading some consumers into hot water
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
UK Credit Market Report: Good News and Warning Signs
The furlough schemes and payment holidays continue to mask the extent of consumers' financial troubles
UK Credit Report: Early-Stage Delinquencies Rise
UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments
New Data: How COVID-19 Is Impacting the UK Credit Card Market
FICO UK Credit Card Market Report – June/July 2020
The Impact of COVID-19 on the UK Credit Card Market
FICO UK Credit Market Report – May 2020
Operational Resilience in Collections – Will You Meet the FCA’s Standards?
The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond
Using Benchmarking Data Strategically for Card Management
Benchmarking data can help you evaluate strategies, identify focus areas for your portfolio, and provide information to auditors and regulators
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
Collections: UK Card Trends Show Delinquent Balances Mounting
2-cycle balances growing for cards raise issues around Persistent Debt
Persistent Debt – Moving from Prevention to Competing
My last two posts on persistent debt in the UK focused on compliance and prevention. Here’s a different angle: Can issuers actually compete in this area?
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