The COVID-19 pandemic forced a lot of changes. But there are far more changes ahead for those facing digital transformation challenges.

The increase in the amounts being requested and the fact that a higher proportion are being declined could help identify a sub population that is now riskier

A cross-sell campaign to your existing customers can be a relatively quick and profitable exercise compared to new accounts - here are tips and best practices for setting it up

Latest FICO data on UK credit cards patterns shows more signs of stress for many, while lockdown has helped others

Achieving true customer centricity and digital transformation is much more likely when you’ve learned how to gather, and then connect, all the digital clues

FICO UK Credit Market Report for January 2021 suggests that curtailed spending on UK cards has helped some consumers but shows an increase in accounts missing two or more payments

December 2020 data on UK credit cards reveals rapidly increasing balances for consumers missing two or more payments

The FICO UK Credit Market Report for November shows a rise in card spending, raising concerns over post-holiday payments

Analysis of UK card trends shows scope for high spending over the holiday, perhaps leading some consumers into hot water

“FICO leaves no decisioning stone unturned. There are no holes to poke in FICO Decision Management Suite.” - Forrester

The furlough schemes and payment holidays continue to mask the extent of consumers' financial troubles

UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments

FICO UK Credit Card Market Report – June/July 2020

FICO UK Credit Market Report – May 2020

The trillion-plus dollars being spent on digital transformation really hinges on the ability to offer personalization