The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

The furlough schemes and payment holidays continue to mask the extent of consumers' financial troubles

UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments

FICO UK Credit Card Market Report – June/July 2020

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

FICO UK Credit Market Report – May 2020

Benchmarking data can help you evaluate strategies, identify focus areas for your portfolio, and provide information to auditors and regulators

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

As both creditors and third-party debt servicers change their operating models, economic challenges and regulations will prove harder to manage

2-cycle balances growing for cards raise issues around Persistent Debt

My last two posts on persistent debt in the UK focused on compliance and prevention. Here’s a different angle: Can issuers actually compete in this area?