The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits

Markedly lower increase in card spend shows how consumers are reacting to the 'new normal'

Signs to watch for, technologies that might help and recommendations on how to work with borrowers

End of lockdown spurs spending, but continued government support and accrued savings blur the true picture of UK debt

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

FICO data shows true state of consumer finances still masked in March; April will be pivotal for lenders

The increase in the amounts being requested and the fact that a higher proportion are being declined could help identify a sub population that is now riskier

A cross-sell campaign to your existing customers can be a relatively quick and profitable exercise compared to new accounts - here are tips and best practices for setting it up

Latest FICO data on UK credit cards patterns shows more signs of stress for many, while lockdown has helped others

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

FICO UK Credit Market Report for January 2021 suggests that curtailed spending on UK cards has helped some consumers but shows an increase in accounts missing two or more payments

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

December 2020 data on UK credit cards reveals rapidly increasing balances for consumers missing two or more payments

The FICO UK Credit Market Report for November shows a rise in card spending, raising concerns over post-holiday payments

Analysis of UK card trends shows scope for high spending over the holiday, perhaps leading some consumers into hot water