Risk-Aware Marketing to Personalize Telco Customer Engagement
Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics
How to Protect Mobile Wallets from Prepaid Card Fraud
What are the strategies that are reshaping the battle against prepaid card fraud within the realm of mobile wallets?
Enterprise Fraud Solution Buyers Want More Agility, More Data
Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers
The Rise of Telco Cloud-Based Platform Solutions
As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available
Delivering Trust for Risk-Aware Telcos - Using Data and Analytics
Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile
Does Your Fraud Department Have the Right KPIs?
Measuring the right things matters - if fraud reduction comes at a cost to customer experience, you may have the wrong fraud KPIs
Collection Predictions 2021: Uncertainty and Opportunity
Four insights on the possible state of the debt collection industry in the United States
The Opportunity for Credit Unions and Regional Banks to Win over Big Bank Customers
Automate the prescreen process and create personal and frequent campaigns
Successes from Automating Communications in Collections
Automated communications increase revenues and customer service while decreasing the cost of collections
Analytics or Human Experience? The Answer is Both
How analytics can supplement and enhance efficiencies in Collections
Collections Post-Pandemic: Ramping up Collection Activities
This is the time to look at new tools, new strategies, and new approaches to customer service.
Collections Post-Pandemic: Analytics & Automated Communications
Automated predictive and prescriptive analytics can enhance collections operations
Collections Post-Pandemic: Automating Customer Communications
Advanced, automated communication will allow organizations to reach more consumers with fewer agents.
Collections Post-Pandemic: Re-thinking the Business of Collections
Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.
5 Ways To Provide Better Customer Service In Collections
Are you using the right technology solutions to enhance your operations, improve your bottom line and deliver better customer service in collections?
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