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The Hidden Costs of Friction: What 18,000 Consumers Revealed About Identity Verification and Account Origination

Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

What Is First-Party Fraud? How It Occurs and How to Stop It

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

Risk-Aware Marketing to Personalize Telco Customer Engagement

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

How to Communicate with Customers about Possible Fraud

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Watch the FICO World Fairness in Lending Session

Insightful financial inclusion video focused on fairness in lending

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Why Banks Need Context and Orchestration to Fight Against Fraud

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

‘FICO Drift’: What Is It, and What Causes It?

FICO® Scores rank-order the likelihood of borrowers’ credit repayment risk - the relationship between the FICO Score and repayment odds can and does shift

Orchestration for Improved CX and Fraud Management

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes

The FICO® Score is Built to Last

For more than 30 years, the FICO® Score has been carefully developed to be robust and reliable assessments of credit risk throughout the credit cycle

Assessing Digital Identity — You Need to Ask “Who?” AND “Why?”

As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud

The Rise of Telco Cloud-Based Platform Solutions

As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available

Delivering Trust for Risk-Aware Telcos - Using Data and Analytics

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile

How Might Buy Now, Pay Later Loans Impact FICO® Scores?

Key findings from FICO research on consumer credit files with recently opened Buy Now, Pay Later loans

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