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Evolving Landscape of Machine Learning Relative to the FICO® Score

How does progress in artificial intelligence stack up to the FICO credit score model?

Using Augmented Intelligence and Machine Learning in Credit Scoring

Blending artificial intelligence, machine learning and domain expertise in the design of credit scores - a video discussion with Agus Sudjianto

Solving Your Clients’ Top 4 Customer Communication Challenges

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Collections Communications: Multi-Channel vs. Omni-Channel

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

COVID-19 Checklist for Banks: 6 Changing Fraud Patterns

As consumer spending patterns change in the pandemic, fraudsters are changing to match

COVID-19 Checklist for Banks: Managing Vulnerable Customers

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them

COVID-19 Banking Checklist: 5 Risk Recommendations

Segmentation and new variables are among the COVID-19 banking recommendations

Debt Collection Communications: Are You Doing It Right?

A new survey shows how many debt collectors are missing the mark in their contact strategies

Debt Collection: 5 Questions for Meeting Inbound Demand

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

Debt Collection in the Pandemic: Why UK Customers are Dissatisfied

New data points to problems lenders have executing customer-centric collections

Operational Resilience in Collections – Will You Meet the FCA’s Standards?

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Debt Collection and COVID-19: Why a Vision Matters

Taking a forward-looking approach to debt management can help us manage the current crisis

FICO Score Research: Explainable AI for Credit Scoring

FICO Scores R&D has empirically investigated potential benefits and risks associated with using some of the latest AI and machine learning approaches for credit scoring.

Explainable AI and the FICO Score

My presentation on “Transparency by Design: An Explainable AI Approach to Credit Risk Scoring” discusses our application of recent machine learning technologies to challenge the US FICO® Score.

Russian Credit Health Keeps Rising

Following a slide that lasted four+ years, the FICO® Credit Health Index for Russia began climbing in April 2016 and climbed another 2 points last quarter.

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