Decision science and predictive analytics can enable businesses to make the most of all available data to anticipate customer needs and prescribe the best action.

New rules on blocking robocalls could also apply to unwanted calls — a subjective categorization with unknown implications for debt collectors.

Banks and fintechs and other FIs have an opportunity to help customers affected by federal shutdown with flexible collection solutions.

Adopting machine learning to enhance not just the accuracy of models but also drive efficiency is critical to amplify a key asset - the analytic team – and stay competitive.