How to Get Better Results from Your ‘Lift and Shift’ Project
Moving to a ‘Lift, Shift and Enhance’ strategy can deliver substantial growth and future-proof your operation
Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
FICO Introduces FICO Safe Driving Score 2.0
FICO and eDriving Release Latest Version of the FICO Safe Driving Score with Improved Ability to Predict Future Collisions and Offer Drivers Micro-Coaching After Every Trip
Data-Driven Strategies: Looking Beyond the Commonplace
In this post, I explore the benefits of applying data-driven techniques to strategy design.
More Scoring Myths: Closing Credit Cards
Recently I blogged about common FICO® Score myths. Here’s another widespread misconception: People believe that th...
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