Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
FICO Introduces FICO Safe Driving Score 2.0
FICO and eDriving Release Latest Version of the FICO Safe Driving Score with Improved Ability to Predict Future Collisions and Offer Drivers Micro-Coaching After Every Trip
Will PSD2 and SCA Ruin Your Customer Experience?
Alarmingly, from RFPs we’ve seen at FICO, many banks are creating systems that will either be non-compliant with SCA or will create an unacceptable customer experience
Why Should Banks Automate More Fraud Communications?
Fraud communications and other interactions are increasingly seen as a vital part of the customer experience.
More Scoring Myths: Closing Credit Cards
Recently I blogged about common FICO® Score myths. Here’s another widespread misconception: People believe that th...
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