Successes from Automating Communications in Collections
Automated communications increase revenues and customer service while decreasing the cost of collections
AI Helps You Read a Customer's Pandemic "Story"
The clues are there about changing customer needs
How to Track Customer Changes in the Pandemic with AI
New AI and machine learning technologies can shine a light on how COVID is changing customer behavior
Is COVID-19 Leading to More Food Delivery Fraud?
Home food deliveries have jumped in the pandemic, but FICO data shows that food delivery fraud hasn't
New Data Shows 3x Jump in Medical Equipment Fraud
US card data shows how medical equipment fraud and medical services fraud have changed in the pandemic
Analytics or Human Experience? The Answer is Both
How analytics can supplement and enhance efficiencies in Collections
5 Key Research Findings on Enterprise Artificial Intelligence
New research on artificial intelligence shows how CAOs and CDOs are responding to the current pandemic, economic uncertainty, and renewed focus on social justice
Collections Post-Pandemic: Ramping up Collection Activities
This is the time to look at new tools, new strategies, and new approaches to customer service.
Artificial Intelligence: Make it Ethical, Explainable, and Efficient
In a series on TechTarget's IoT Agenda, I discuss the 3 E's of artificial intelligence: ethical, explainable, and efficient.
Collections Post-Pandemic: Analytics & Automated Communications
Automated predictive and prescriptive analytics can enhance collections operations
Data Science Tropes: Cowboys and Sirens
In practical applications with impactful consequences, we need reliable, explainable models with well-defined scores that generalize well on yet-unseen data.
Collections Post-Pandemic: Automating Customer Communications
Advanced, automated communication will allow organizations to reach more consumers with fewer agents.
Slow EMV Conversion Invites Fraudsters to Self-Serve at Gas Stations
By leveraging machine learning, the FICO Falcon can help to capture the latest scams and frauds.
Collections Post-Pandemic: Re-thinking the Business of Collections
Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.
Detecting Prepaid Card Fraud: A Multi-Layered Approach
In this deep dive, Scott Zoldi explains how innovations in machine learning and self-calibrating models are finding more fraud and reducing false positives
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