For neurodivergent people struggling with debt, such as those with ADHD or autism, an omnichannel approach helps them meet payment deadlines and keep debt under control

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

A new report from Chartis Research shines a spotlight on how fraud platforms, GenAI, agentic AI and real-time payments are driving fraud protection forward

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Moving to a ‘Lift, Shift and Enhance’ strategy can deliver substantial growth and future-proof your operation

Fraudsters are using increasingly sophisticated tactics to scam consumers out of their money, but there are practical and immediate steps you can take if you’ve responded to a scam

Real-time payments attract real-time fraud, so banks and other financial institutions need the best tools and technology to protect their customers

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

Bust-out fraud is a type of fraud that often masquerades as bad debt - but it can never be collected, because the account owner has no intention to pay

As real-time payments take off and begin to dominate ecommerce growth, banks must address real-time payments fraud with sensible friction and personalized notifications

The growth of fraud associated with real-time payments has already caused liability and regulatory changes abroad – will it happen in the United States too?

With looming regulatory changes and shifting customer expectations, banks need to give hyper-personalized experiences to customers to help stop scam payments

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud