Last year saw collectors making plans to deal with new regulations, as were their colleagues throughout banking. It’s no surprise then that the most popular collections posts on the FICO Blog dealt with getting ready for IFRS 9 and GDPR.

I'm forecasting that in 2018, my wallet will become slimmer as physical (plastic) credit cards are replaced with payment apps on my smart phone.

In 2017, collections professionals were pulled by regulations, digital transformation, customer demands and new ways of working. Will 2018 be better?

In terms of detecting fraudulent card transactions, there’s only one data source that offers the most predictive power, hands down: other card transactions, and lots of them.

Will banks bolster their defensive line with additional mobile payments fraud protections, driving further adoption?

Response rates have dramatically improved from hours or even days to 11 minutes on valid transactions and 31 minutes when confirming card fraud.