Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Managing Economic Uncertainty with a Customer-centric Approach
Know how to leverage data to better understand your customers, their expectations, risk and drivers.
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
Do credit scores have a disparate impact on racial minorities?
Federal Reserve Board research concluded that "credit scores do not have a disparate impact across race, ethnicity, or gender.”
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