Simulation and optimization are two different technology approaches that can dramatically improve the results of your decision strategies and improve customer centricity

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more

FICO collections experts explored how to deal with the debt tsunami in a series of posts

Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC), has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down costs.

Santander Bank Polska has achieved a 160 percent uplift in automated collections since using FICO® Customer Communication Services to execute multi-channel customer communications.

FICO® Customer Communication Services (CCS) used to automate collections and achieve scale