Customer Management Trends: Hyper-Personalization, Trust, & More
These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023
EV and the Future of Hyper-Personalized Automotive Experiences
Steve Greenfield, CEO and Founder of Automotive Ventures, discusses how electric vehicles will drive hyper-personalization in this Q&A from FICO Mastermind
What Does The Rest of 2023 Have in Store for U.S. Credit Risk and FICO Score Trends
So far in 2023, consumers have braced inflation, a balanced housing market, looming prospect of a recession, removal of medical collections data, and student loan forgiveness plan
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Top 5 Scores Posts of 2022: Steady FICO Score, BNPL and Alternative Data
2022 marked the first year in over a decade the average FICO Score did not increase, while the industry’s attention remained on topics such as alternative data and BNPL.
Risk and Lending Predictions 2023: Hyper-Personalisation and More
Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services
Top 5 Debt Collection Posts of 2022: Crisis and Opportunity
As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more
Top 5 Decision Management Posts of 2022: AI and Digital Jane
From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future
Top 5 Fraud Posts for 2022: Scams, Contactless and Money Mules
In a year that saw the word "scamdemic" coined, scams such as authorised push payment fraud were top of mind, along with various other fraud schemes
Four Key Components of Real-Time Insurance Success
Insurers need to make real-time decisions using advanced analytics, with interactive communications, based on a complete view of the customer
FICO® Resilience Index: Credit Lifecycle Strategies are a Requirement
FICO® Resilience Index tools that measure consumer resiliency, benefit lenders in a recessionary environment
Open Banking in the Philippines and the Opportunities in the Data
How data sharing can improve credit risk decisioning
Financial Wellness: How Banks Can Help Their Customers
What can banks do to assist consumers with their financial health – and can this be profitable?
FICO Resilience Index Enables Proactive Mortgage Servicing Strategies
FICO® Resilience Index (FRI) augments the FICO Score with an additional dimension of credit risk insight
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