Simulation and optimization are two different technology approaches that can dramatically improve the results of your decision strategies and improve customer centricity

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

How data sharing can improve credit risk decisioning

Videos showcase how FICO Platform helps financial institutions improve customer satisfaction and build customer loyalty.

The 5 top posts last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies!

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

Financial technology partners can help credit unions and regional banks compete by offering them the latest marketing automation software solutions.

Supply chain optimization, building a decision management platform and responsible AI were hot topics

Turkish banking leader’s teams will use FICO® Decision Central™ to govern all kinds of analytical and decision assets

The Turkish banking leader is using advanced analytics and FICO guidance to build an optimization center of excellence

Vere Millican discusses the role of decision management technology in the success of African Bank.