AI-powered communication solutions are redefining how enterprises connect with customers at scale

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

UK consumers face another challenging year — financial institutions should make use of Open Banking data and new technology

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future

Videos showcase how FICO Platform helps financial institutions improve customer satisfaction and build customer loyalty.

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

The Turkish banking leader is using advanced analytics and FICO guidance to build an optimization center of excellence

Using the FICO Decision Management Platform and FICO Application Studio, Worldpay has been able to increase automated merchant onboarding approval rates.

Vere Millican discusses the role of decision management technology in the success of African Bank.