AI-powered communication solutions are redefining how enterprises connect with customers at scale

New ways of managing auto finance decisions lead to faster loan approvals, better customer matching, fraud prevention, and cost reduction

The long-term value of a good customer decision far surpasses the short-term ROI

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

UK consumers face another challenging year — financial institutions should make use of Open Banking data and new technology

The drive to reduce technical debt from disconnected legacy systems is leading banks to enterprise decision platforms - with benefits for IT, the commercial team and consumers

How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?

Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Insurers need to make real-time decisions using advanced analytics, with interactive communications, based on a complete view of the customer

How data sharing can improve credit risk decisioning