AI-powered communication solutions are redefining how enterprises connect with customers at scale

FICO® Focused Language Model and FICO® Focused Sequence Model set global standards for Responsible AI, delivering measurable enterprise value

A unified decisioning platform enforces development standards to ensure AI systems are built responsibly from the ground up

New ways of managing auto finance decisions lead to faster loan approvals, better customer matching, fraud prevention, and cost reduction

The long-term value of a good customer decision far surpasses the short-term ROI

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

We have built a data science organization that prizes creativity and operationalizes innovation for demonstrable business benefit and positive customer impact

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

My recent presentation at the World AI Cannes Festival with Uri Tintore of Belvo shed a light on Responsible AI, transaction analytics and open banking

FICO’s latest data science and software patents amplify the benefits of enterprise decision-making technology delivered through FICO® Platform and software solutions

UK consumers face another challenging year — financial institutions should make use of Open Banking data and new technology

How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?

Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.