Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

Just as every orchestra needs a conductor, decision orchestration keeps all the rules and processes firing at the right times in your system

Microservices are small building blocks created to accomplish a business action or decision, and can be used throughout the business to increase efficiency and improve results

Unless you are good at generating the right data characteristics, or features, which are relevant to your business decisions, you cannot increase the value of big data