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The Hidden Costs of Friction: What 18,000 Consumers Revealed About Identity Verification and Account Origination

Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

What Is First-Party Fraud? How It Occurs and How to Stop It

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

2025 Bank Policy Predictions: Another Swing of the Political Pendulum

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

How to Communicate with Customers about Possible Fraud

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Policy Predictions 2024: Navigating Regulatory Uncertainty in Banking

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Why Banks Need Context and Orchestration to Fight Against Fraud

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Orchestration for Improved CX and Fraud Management

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes

Four 2023 U.S. Policy Predictions for Financial Services Companies

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

Assessing Digital Identity — You Need to Ask “Who?” AND “Why?”

As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud

Fraud Trends for 2022: Top 5 Includes "Scamdemic" and Bad Bots

FICO's annual conference exposed some of the biggest fraud trends today, from the "scamdemic" to bot attacks

Public Policy Predictions 2022: What's Coming for Financial Services

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

The Role of Decision Orchestration in Financial Platforms

Just as every orchestra needs a conductor, decision orchestration keeps all the rules and processes firing at the right times in your system

What Are Microservices? How Do They Increase Efficiency?

Microservices are small building blocks created to accomplish a business action or decision, and can be used throughout the business to increase efficiency and improve results

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