Where do we stand on the industry’s challenge to the Telephone Consumer Protection Act (TCPA), now that the DC Circuit Court of Appeals finally issued its long-awaited decision?

With much of the dramatic shift in the U.S. regulatory landscape complete, we are moving to the next stage, which will focus more on efforts to adopt regulatory reform.

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.

It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.