As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

As both creditors and third-party debt servicers change their operating models, economic challenges and regulations will prove harder to manage

What benefit delivers “bites” with prospects and customers?

There are many possibilities for deposit promotions that provide multiple levers to deliver differentiated value for the customer and benefits for the bank.

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.

When we look at how card issuers are dealing with three key factors — the performance of delinquent credit card portfoli...