Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

During the COVID-19 pandemic, we can see that having fewer community banks hurts consumers in critical moments.

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Over the next decade, the guiding ethos of fintech will evolve beyond 'move fast and break things'.

A conversation with Aite Group's Julie Conroy and Neuro-ID's Jack Alton.

Can the banking industry match the innovative approaches used in utilities?

Financial services providers are under increasing pressure to acquire and retain profitable customers. FICO subject matter experts discuss strategies, tools, and KPIs for success in this lively exchange.

The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.

Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?