Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes

As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?

As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud

While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today

With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes

In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities

FICO's annual conference exposed some of the biggest fraud trends today, from the "scamdemic" to bot attacks

From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic

As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?