As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?

While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today

With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering?

Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers

In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game

From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic

As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?

In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance

​​​​​​​The numbers speak for themselves because digital-first collections counts when it comes to tackling late-paying accounts

Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts

The real trick to beating the bad guys, like digital disruptors, is outsmarting them

Achieving customer centricity without a decisioning platform can be as hit-or-miss as solving a Rubik’s Cube and its quintillion possible combinations

The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits