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Four Key Changes in Collections Since COVID-19 Struck

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

Digital Customer Communications and COVID-19

Collections teams are now responsible for more customers than ever — are they ready?

Is Your Collection Operation Stepping Up to the Pandemic Challenge?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Tracking Credit Risk in a Challenging Economy - South Africa

Using FICO Scores for account management can help lenders identify which borrowers have increased risk

Creative Ways to Help Vulnerable Customers

Can the banking industry match the innovative approaches used in utilities?

Why Account Management Scores Matter – in Russia and Beyond

In this post, I will share analysis that shows why using account management scores in addition to account origination scores is important.

IoT: Why We Need AI to Protect Your Kettle

attacks on IoT devices were up 280% in the first part of 2017 and Gartner anticipates that a third of all cyber attacks will target shadow IT and IoT devices by 2020.

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