Having the ability to interpret the churn signals coming from different customer segments is becoming more important in managing customer relationships up-stream of switch requests.

When we talk about brute force application fraud and bot-net attacks, what are we really talking about?

Fraud and security are a top priority for financial institutions — but just stopping fraud isn’t enough. Managing fraud is a balancing act that starts with knowing your fraud risk appetite.

Identity theft, also known as third-party fraud losses, is just the tip of the application fraud iceberg. First-party fraud can be 10 times as much.